Privacy Policy

1. Introduction

East Coast Tipi Co. ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (eastcoasttipi.com.au) and book our tipi rental services.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, and phone number.
• Booking details: rental dates, delivery address, suburb, postcode, and delivery instructions.
• Payment information: processed securely through our third-party payment provider, Stripe. We do not store your full card details on our servers.
• Enquiry information: messages you send us via our contact form or email.
• Usage data: anonymised information about how you interact with our website, such as pages visited and device type.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your tipi rental bookings.
• Arrange delivery and setup of equipment to your nominated address.
• Communicate with you about your booking, including confirmation and follow-up emails.
• Process payments securely and issue invoices or receipts.
• Respond to your enquiries and provide customer support.
• Improve our services, website, and customer experience.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as:

• Stripe — for secure payment processing.
• Delivery and logistics partners — to coordinate tipi delivery and setup.
• Email service providers — to send booking confirmations and correspondence.

We may also disclose your information where required by law or to protect our rights, property, or safety.

5. Data Storage and Security

Your personal information is stored securely using industry-standard practices. Payment details are handled entirely by Stripe, which is PCI-DSS compliant. We take reasonable steps to protect your information from unauthorised access, alteration, or disclosure.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

7. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections, or request that we delete your information where it is no longer required. To exercise these rights, please contact us using the details below.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, and reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: andrewnoakes03@outlook.com
• Phone: 0435 612 848
• Location: Southern Highlands, NSW